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RETURNS & EXCHANGES
You have 14 days to return your product if it does not suit you. Please note: no returns or exchanges will be accepted without prior written approval!
1. You made a mistake when choosing your product and wish to return it:
We recommend returning the goods via La Poste or another carrier with a tracking number, including the following items in your parcel:
  • A copy of your original invoice
  • An explanatory note on plain paper stating whether you wish to receive a credit note* or a refund**.
*The credit note is visible and valid for one year. This credit note remains refundable upon simple request (by email or by calling our Customer Service).
**The refund will be processed within a maximum of 15 days from the receipt of your package, using the same payment method as the one used for your order.
All returns must be sent to the following address:
Postal Address:
PROCESS FOR PRF
1 AVENUE SAINT-SYLVESTRE
06100 NICE
France
LIVRAISONS (Deliveries):
PROCESS FOR PRF
16 AVENUE CAUVIN
06100 NICE
France
Note: In this scenario, both outbound and return shipping costs are at your expense, plus a flat-rate return fee of €20 (excluding VAT). Please contact us. The processing time for returns is approximately 5 to 7 days from the receipt of the returned products.
In accordance with our general terms and conditions of sale, only items returned in their original packaging will be accepted. Consequently, returns of damaged and/or used products will be rejected.
2. We made a mistake preparing your package:
You did not receive the requested product or it arrived damaged. In this scenario, we will cover your return shipping costs as well as the re-shipping fees.